We impose an extra security layer on your website by locking the public_html through chattr command. The chattr is the command in Linux that allows to set certain attributes of files or folders. The primary use of this command is to make your website files unable to alter so the hackers will not be able to upload malicious files due to vulnerabilities in your website.
The side effect of turning ON immutable feature through chattr does not allow you or your developer to alter website files or to upload product pictures. You can contact the support team anytime to turn off this feature for either short period of time or on permanent basis.
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