Subject: Important Notice: Email Sending Issues – Server IP Blocked by Microsoft Outlook / Office365
Dear Valued Customer,
It is to inform you that one of our servers is currently experiencing outgoing email issue with Microsoft Outlook / Office365. They have blocked server’s IP address due to some reasons and we are actively addressing this issue and have already initiated the process of IP whitelisting but it may take time up to 1 week as Outlook need to review internal processes.
We sincerely apologize for any inconvenience this may cause and assure you that we are doing everything in our power to rectify the situation promptly. Your business is really important to us, and we appreciate your understanding during this challenging time. We kindly request your patience and understanding while we work diligently to resolve this issue.
We will keep you updated on the progress and notify you as soon as the issue is completely resolved.
Customer Support Team