How to Download and Configure AnyDesk on Mac?

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To use AnyDesk properly on a Mac, first download AnyDesk from the official website, open the downloaded .dmg file, and drag AnyDesk into the Applications folder. After opening AnyDesk, make sure the following two permissions are enabled. Once both permissions are enabled, AnyDesk will be ready for remote support.

1. Screen & System Audio Recording
Go to System Settings → Privacy & Security → Screen & System Audio Recording and turn AnyDesk ON.

2. Accessibility
Go to System Settings → Privacy & Security → Accessibility and turn AnyDesk ON.

Step 1: Download AnyDesk

  1. Open Any web browser Search Anydesk on your Mac.
  2. Visit the official AnyDesk website.
  3. Click Download Now.
  4. Once the download is complete, open the downloaded AnyDesk.dmg file.

Step 2: Install AnyDesk

  1. After opening the AnyDesk.dmg file, the AnyDesk installation window will appear.
  2. Drag the AnyDesk application into the Applications folder.
  3. Open Finder.
  4. Go to Applications.
  5. Find and open AnyDesk.
  6. If macOS displays a security prompt, click Open.

Step 3: Enable Screen Recording and Accessibility Permissions

  1. Click the Apple Menu () in the top-left corner.
  2. Select System Settings.
  3. Click Privacy & Security from the left-side menu.
  4. First Select Accessibility.
  5. Find AnyDesk in the list.
  6. Turn AnyDesk ON.
  7. Enter your Mac password or use Touch ID if requested.
  8. Secondly Scroll down and select Screen & System Audio Recording.
  9. Find AnyDesk in the list.
  10. Turn AnyDesk ON.
  11. Enter your Mac password or use Touch ID if requested.

Once both Accessibility and Screen & System Audio Recording permissions are enabled, close and reopen AnyDesk if required. Your Mac will then be ready for remote support.

Step 4: Enable Full Disk Access (If Required)

Full Disk Access is only required for certain support tasks or AnyDesk features.

  1. Go to Apple Menu () → System Settings.
  2. Select Privacy & Security.
  3. Click Full Disk Access.
  4. Find AnyDesk in the list.
  5. Turn AnyDesk ON only if required by the Xperts Support Team.
  6. Enter your Mac password or use Touch ID if requested.

Note: Do not enable Full Disk Access unless it is specifically required for the support task.

Step 5: Restart AnyDesk

After enabling the required permissions:

  1. Completely Quit AnyDesk.
  2. Open Finder → Applications.
  3. Open AnyDesk again.
  4. If macOS asks you to reopen or restart AnyDesk, follow the on-screen instructions.

Step 6: Share Your AnyDesk ID

  1. Open AnyDesk.
  2. Locate Your Address / This Desk on the AnyDesk home screen.
  3. Copy the displayed AnyDesk ID.
  4. Share the ID with the Xperts Support Team.

Security Tip: Only share your AnyDesk ID with a trusted Xperts Support representative. Never share your Mac password or other confidential information.

Troubleshooting

AnyDesk cannot show my screen
Go to:
System Settings → Privacy & Security → Screen & System Audio Recording → AnyDesk → ON
Then quit and reopen AnyDesk.

Mouse or keyboard control is not working
Go to:
System Settings → Privacy & Security → Accessibility → AnyDesk → ON
Then restart AnyDesk.

AnyDesk is not appearing in the permission list
Open AnyDesk and start a remote session. macOS may then request the required permission. Follow the on-screen instructions and enable AnyDesk.

Permissions are enabled but the issue continues
Quit and reopen AnyDesk. If the issue continues, restart your Mac and try again.

Important

Before starting a remote support session, make sure Screen & System Audio Recording and Accessibility permissions are enabled. These permissions allow the Xperts Support Team to properly view and control your Mac during remote assistance.



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